At Eidan Expedition, customer satisfaction is important to us. We understand that issues may occasionally arise with your order, and we’re here to help. This Returns and Refunds Policy explains the conditions under which you may return an item, request a replacement, or receive a refund.
Eligibility for Return
You may request a return or exchange if:
- You received the wrong item
- The product was damaged during transit
- The item is defective or not functioning as expected
- You received an incomplete order
All return requests must be made within a specific number of days after the delivery date. Please make sure to contact us promptly and provide clear details, including your order information and the reason for your return.
Items Not Eligible for Return
Returns may not be accepted in the following cases:
- The item was used, worn, or washed
- The item is not in its original condition or missing original packaging
- The return request was made after the return period expired
- The issue is related to personal preference (such as dislike of color or design) unless the product sent was different from what was ordered
We reserve the right to review each return request individually and make a final decision based on the specific situation.
Return Process
To request a return, please contact our support team with:
- Your full name
- Order number
- Reason for the return
- Clear description or photo of the issue (if applicable)
Once your request is reviewed and approved, we will guide you on the next steps. Please ensure the item is returned in the same condition you received it.
Returns must be sent back using a trusted courier or pickup method, depending on availability in your area. Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part (such as wrong or damaged item).
Refunds
Refunds are processed only in cash, in accordance with our Cash on Delivery (COD) payment method. Once we receive the returned item and inspect its condition, we will notify you of the approval or rejection of your refund.
If approved, a refund will be arranged through cash payment or a method agreed upon with our team. Refund processing time may vary depending on your location and method of return.
Please note that we do not offer digital or bank transfers.
Exchanges
If you wish to exchange an item due to sizing, damage, or incorrect delivery, please indicate this in your request. Exchanges are subject to stock availability. If the item you want in exchange is unavailable, we may offer a refund or an alternative option.
Contact for Returns
For all return, refund, or exchange-related questions, please get in touch with our team. Be sure to include all necessary details so we can assist you quickly and efficiently.
You can contact us at:
[email protected]
We are here to ensure your experience with Eidan Expedition is reliable, transparent, and supportive from start to finish.