This Privacy Policy explains how Eidan Expedition collects, uses, shares, and safeguards your personal information. We are committed to maintaining your trust and confidence and want to assure you that we handle your information with care and responsibility.
Information We Collect
When you place an order, contact us, or interact with our services, we may collect certain personal details to complete your request. This information may include your full name, contact number, email address, delivery address, and details related to your order. If you reach out to us with questions or feedback, we may also collect any information you voluntarily provide in that process.
Please note that we do not collect any payment card details as all orders are currently processed using the Cash on Delivery (COD) method.
How We Use Your Information
We use the information we collect from you to provide a smooth and efficient service. This includes:
- Processing and confirming your orders
- Communicating with you regarding your purchases or inquiries
- Handling delivery coordination and customer service matters
- Sending you updates, promotions, or announcements (if you’ve agreed to receive them)
- Enhancing our customer service and improving our internal operations
Your information is essential for us to fulfill your requests accurately and in a timely manner.
Order Fulfillment and Payment Policy
Eidan Expedition only accepts Cash on Delivery (COD) orders. As a result, we do not collect, store, or process any credit card, debit card, or other digital payment details. All transactions are handled in cash at the time of delivery, which helps us keep your financial data completely out of our system.
Information Sharing
We do not sell or rent your personal information to any third parties. Your information is only shared with third-party service providers who help us with operations such as shipping and delivery. These providers are granted access only to the information necessary for them to perform their duties and are not permitted to use it for any other purposes.
Your Rights and How to Opt Out
If you no longer wish to receive marketing communications or promotional updates from us, you have the right to opt out at any time. To request removal from our mailing or contact lists, you may contact us directly with your full name and contact information.
To opt out, send your request to:
[email protected]
Once your request is received, we will process your removal as soon as possible and ensure that you no longer receive non-transactional communications from us.
Data Protection and Security
We take reasonable and appropriate steps to protect the personal information you share with us. Your data is stored securely and access is restricted to authorized personnel only. We regularly review our processes and systems to maintain the confidentiality and integrity of your information.
While we implement safeguards to protect your data, no system is completely immune to risks. However, we are committed to responding swiftly to any issues that may arise and continuously work to improve our data protection practices.
Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your information, please feel free to reach out to us. Our team is here to assist you and provide clear answers to your inquiries.
You can contact us at:
[email protected]
We appreciate your trust in Eidan Expedition and are dedicated to ensuring that your personal information is handled with transparency, care, and respect.