At Eidan Expedition, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy provides details about how we handle order deliveries, timelines, and related procedures. We strive to make your shopping experience smooth from the moment you place your order to the time it reaches your doorstep.
Order Processing
Once your order is confirmed, our team begins processing it for shipment. Orders are usually processed within a reasonable time frame after confirmation, depending on product availability and the volume of orders received. Orders placed during holidays or high-demand periods may take slightly longer to process.
We take great care to ensure all items are properly packed, checked, and prepared before they are dispatched.
Shipping Method
All orders are delivered through our trusted courier and delivery partners. We currently offer Cash on Delivery (COD) as our sole payment method, which means the customer pays for the order in cash at the time of delivery.
Please ensure someone is available to receive the parcel and make payment at the delivery address you provide during checkout. If no one is available, the delivery may be rescheduled by the courier service.
Delivery Time
Delivery times vary depending on your location. Most orders are delivered within a few working days after dispatch. Rural or remote areas may take longer to receive their parcels due to extended courier routes.
While we aim to meet all estimated delivery timelines, unexpected delays may occur due to weather, traffic, public holidays, or other logistical challenges. We appreciate your patience and understanding in such cases.
Shipping Coverage
Eidan Expedition ships to a wide range of locations. If we are unable to deliver to your address due to service limitations or courier coverage, we will inform you promptly and work with you to find an alternative solution where possible.
Delivery Confirmation
Once your order has been dispatched, you may receive a confirmation message through your registered contact details. This may include an estimated delivery time or a tracking reference, if available through the courier service.
Delivery Conditions
Please ensure the address provided at the time of order placement is complete and accurate. We are not responsible for delivery issues arising from incomplete or incorrect address details.
If the delivery is delayed due to absence at the address, refusal to accept the order, or unavailability of the payment amount, the order may be returned to us or held by the courier temporarily.
Shipping Charges
We may offer standard shipping without additional charges, or in some cases, apply a delivery fee depending on your location and the size of your order. Any applicable shipping charges will be clearly communicated before order confirmation.
Questions and Assistance
If you have any questions about your delivery, shipping schedule, or need assistance with a delayed parcel, please feel free to contact our support team. We are here to help and ensure that your order reaches you safely.
You can contact us at:
[email protected]